HSBC Advance HSBC. The world’s local bank.

Privacy statement

Privacy statement

This privacy statement sets out the privacy policy of HSBC Holdings plc which provides a portal, or gateway, to the financial services offered by members of the HSBC Group.

HSBC Holdings plc is a public limited company registered in England and Wales under Company Register Number 617987 and with its registered office at 8 Canada Square, London E14 5HQ.

HSBC Bank plc hosts the HSBC Advance website and provides technical support, access and links to the Local Sites of HSBC Group members. HSBC Holdings plc does not offer financial services or products. Financial services and products may only be obtained by registering with a Local Site. For more information on how to use this website, please see the Terms and conditions.

The HSBC Group provides financial products and services through its affiliated companies and branches located in 87 countries and territories. Privacy and personal data protection principles vary from one country to another. When you access or link to a Local Site, please read the privacy statement issued by the Local Site to determine the policies that apply to information or data maintained by the Local Site.

Privacy

We know that you are concerned with how your personal and financial information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your financial privacy. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of the website will mean that you agree to the changes.

Personal Information

If you register to use the password-protected portions of the website, we will ask you to provide us with certain up to date data about yourself, which we will handle in accordance with the United Kingdom’s Data Protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. All Group companies, all our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.

Third Parties

HSBC works with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique ‘cookie’ on your browser.

Cookies

This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

We may use two types of cookie on this website:

  1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
  2. Persistent or stored cookies that remain permanently on the cookie file of your computer.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.

Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within this website.

Cookies may be used to record details of pages relating to particular products and services that you have visited on this website. This is to provide hsbc.com, inc. with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.

In order to develop this website in line with customer needs, hsbc.com, inc. is working with WebTrends to track usage on this website. WebTrends provide HSBC Holdings plc with statistics to show which pages on this website are visited most frequently and how long visitors spend on this website.

WebTrends uses a cookie to track the number of unique users of this website. It basically tells hsbc.com, inc. whether the website has a small number of regular visitors or a large number of infrequent visitors. None of the information can be traced to an individual – HSBC Holdings plc do not know who you are as a unique user, merely that there are a certain number of people using this website. The cookie only relates to what goes on in this website and the information cannot be used for marketing on an individual basis.

For more information about how WebTrends collects data, please read their privacy policy at https://ondemand.webtrends.com/privacypolicy.asp#PSFV.

The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file.

You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view this website’s unsecured pages, you may not be able to log onto any authenticated pages.

How To Manage Cookies

Please visit Interactive Advertising Bureau UK to discover how to disable and delete cookies.

Web beacons and spotlight tags

This website may contain electronic images, known as web beacons or spotlight tags. These enable hsbc.com, inc. to count users who have visited certain pages on the website. Web beacons and spotlight tags are simply tools used to obtain generic information about the web pages visited. They are not used to obtain information about specific users.

Your Queries

If you have any queries regarding privacy issues, then email us or visit any of our branches for more information. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.